Request Data Removal

1. Your Data Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing

This page specifically covers your Right to Erasure (also known as the "Right to be Forgotten").

2. What Data We Collect

MenuMitra may collect and process the following types of personal data:

2.1 Account Information

• Name and contact details (email, phone number)
• Business information (restaurant name, address)
• Account credentials and preferences
• Billing and payment information

2.2 Usage Data

• App usage patterns and feature interactions
• Device information and technical logs
• IP addresses and location data (anonymized)
• Support communications and feedback

2.3 Business Data

• Menu items, pricing, and inventory data
• Order history and transaction records
• Staff information and schedules
• Customer data (if you collect it through our platform)

3. Data Removal Process

When you request data removal, we will:

• Verify your identity to ensure the request is legitimate
• Review your request and identify all personal data we hold
• Assess legal obligations that may require data retention
• Delete or anonymize your personal data where legally permissible
• Notify third parties who may have received your data
• Confirm completion of the removal process

4. How to Submit a Request

4.1 Email Request (Recommended)

Send an email to menumitra.info@gmail.com with the subject line "Data Removal Request" and include:

• Your full name and email address associated with your account
• Business name (if applicable)
• Clear statement requesting data removal
• Reason for the request (optional but helpful)
• Preferred method of confirmation

4.2 Phone Request

Call us at +91 93178 18283 during business hours (Monday-Friday, 9 AM - 6 PM IST).

4.3 Request Template

5. Identity Verification

To protect your privacy and prevent unauthorized data removal requests, we will verify your identity before processing your request. We may ask for:

• Confirmation of your email address
• Account details or transaction history
• Government-issued ID (in certain cases)
• Additional security questions

We will only use this information for verification purposes and will not store it longer than necessary.

6. Response Timeline

• Initial Response: Within 72 hours of receiving your request
• Identity Verification: Within 5 business days
• Data Removal Completion: Within 30 days of verification
• Confirmation: Within 5 business days of completion

Complex requests may take up to 60 days. We will notify you if additional time is needed and explain the reasons for the delay.

7. Exceptions and Limitations

We may not be able to delete your personal data in certain circumstances, including:

• Legal Obligations: When we are required to retain data by law
• Legitimate Business Interests: For fraud prevention or security purposes
• Public Interest: For research or statistical purposes (anonymized)
• Legal Claims: When data is needed for legal proceedings
• Vital Interests: To protect someone's life or safety

If we cannot fulfill your request, we will explain the reasons and inform you of your right to lodge a complaint with a supervisory authority.

8. Business Data vs Personal Data

It's important to understand the difference between personal data and business data:

8.1 Personal Data (Can be removed)

• Your name, email, phone number
• Account preferences and settings
• Usage patterns and analytics
• Support communications

8.2 Business Data (May be retained)

• Menu items and pricing (if anonymized)
• Aggregate sales data (no personal identifiers)
• System logs (anonymized)
• Legal and compliance records

We will work with you to determine what data can be removed while maintaining business continuity and legal compliance.

9. Contact Information

For data removal requests or questions about your data rights:

Email: menumitra.info@gmail.com
Phone: +91 93178 18283
Business Hours: Monday-Friday, 9 AM - 6 PM IST
Website: menumitra.com

Thank you for trusting MenuMitra with your data. We are committed to protecting your privacy and respecting your data rights.