Refund Policy

Effective Date: June 03, 2021
Last Updated: June 03, 2021

(FOR OUTSIDE INDIA CUSTOMERS)

We, MenuMitra ("We", "Us", "Our", "Company"), is in the business of providing a cloud-based point of sales software application under the brand name "MenuMitra" for restaurants together with optionally integrated services such as mobile or card payments, inventory management, deals and discounts, ordering and delivery apps, table booking apps, suppliers' marketplace, analytics apps, etc. using a programmable API architecture. The Company through such point of sale software application and websites (together referred to as "MenuMitra Platforms") also provides end to end integration of services for restaurant management to various restaurants and food outlets. The Company has created and owns the MenuMitra Platforms and licensed the use of the same by way of various subscription model for a Subscription Fee.

The subscription to the MenuMitra POS Platform and other value added services("MenuMitra Subscription") offered by us is subject to our Terms of Services that is agreed by you (or anyone who accesses and uses the MenuMitra Platforms shall be referred to as "You", "Your" or "User" as the context may require) at the time of subscription. You may select a MenuMitra subscription plan of your choice and make payment as per the required payment method(s) available for different MenuMitra subscription plans.

Subscription Fees

You are required to pay subscription fee as per the MenuMitra Subscription plan subscribed by you ("Subscription Fee"). The Subscription Fee for MenuMitra Subscription as stated in various subscription plans is generally non-refundable, except as expressly set forth in this Refund Policy. Taxes may apply on the subscription fee. Your paid MenuMitra Subscription will be activated only upon successful payment of the Subscription Fee made through the MenuMitra Platforms as per the applicable subscription plan chosen by you.

Refund Eligibility

15-Day Money-Back Guarantee

If you cancel your paid MenuMitra Subscription within 15 business days of signing up for such paid MenuMitra Subscription, we will issue a credit note to you and refund your full Subscription Fee, provided that we may charge you (or withhold from your refund) the value of MenuMitra benefits used by you and your account during this 15 business day period by issuing a partial credit note to you.

Annual Subscription Refunds

If you cancel your annual MenuMitra Subscription at any other time, we will raise a credit note and refund your Subscription Fee only to the extent of your usage of the subscription plan of our MenuMitra Platform since the payment of the Subscription Fee. This means you will receive a prorated refund based on the unused portion of your annual subscription.

Monthly Subscription Refunds

If you cancel your monthly MenuMitra Subscription, the subscription fee will be refunded only if you have not made any usage or taken advantage of any of the MenuMitra benefits since payment of your Subscription Fee. This means no usage must have occurred for a monthly subscription to be eligible for a refund.

Refund Process

Processing Time: It will take 30 days to process a refund to be credited to the customer's bank account.

Refund Method: Refunds will be processed using the same payment method used for the original transaction. If this is not possible, we will contact you to arrange an alternative refund method.

Credit Notes: All refunds are processed through credit notes issued by MenuMitra. The credit note will detail the refund amount and any deductions made for usage.

Non-Refundable Items

The following items are generally non-refundable:

Subscription fees for services that have been used beyond the 15-day trial period
Monthly subscriptions where usage has occurred
Third-party integrations or add-on services
Custom development or implementation services
Training or consultation services that have been delivered

Refunds for Termination by MenuMitra

If we terminate your MenuMitra Subscription at our discretion without notice for reasons other than violation of terms, we will issue a credit note to you and give a prorated refund based on the remaining term of your then subscription term, whether annual or monthly.

However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates the Terms of Service or any applicable law, involves fraud or misuse of the MenuMitra Subscription, or is harmful to our interests or another user.

Limitation of Liability

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN CONDITIONS OF USE AND SALE, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO MENUMITRA PLATFORMS. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST SUBSCRIPTION FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MENUMITRA SUBSCRIPTION.