Cancellation Policy

Effective Date: June 03, 2021
Last Updated: June 03, 2021

(FOR OUTSIDE INDIA CUSTOMERS)

We, MenuMitra ("We", "Us", "Our", "Company"), is in the business of providing a cloud-based point of sales software application under the brand name "MenuMitra" for restaurants together with optionally integrated services such as mobile or card payments, inventory management, deals and discounts, ordering and delivery apps, table booking apps, suppliers' marketplace, analytics apps, etc. using a programmable API architecture. The Company through such point of sale software application and websites (together referred to as "MenuMitra Platforms") also provides end to end integration of services for restaurant management to various restaurants and food outlets. The Company has created and owns the MenuMitra Platforms and licensed the use of the same by way of various subscription model for a Subscription Fee.

The subscription to the MenuMitra POS Platform and other value added services("MenuMitra Subscription") offered by us is subject to our Terms of Services that is agreed by you (or anyone who accesses and uses the MenuMitra Platforms shall be referred to as "You", "Your" or "User" as the context may require) at the time of subscription. You may select a MenuMitra subscription plan of your choice and make payment as per the required payment method(s) available for different MenuMitra subscription plans.

Subscription Cancellation

You may cancel your paid MenuMitra Subscription any time by visiting Your Account and adjusting your subscription settings on any of the MenuMitra Platforms. The cancellation will take effect at the end of your current billing period, and you will continue to have access to the services until that time.

Cancellation Process:

Log into your MenuMitra account
Navigate to Account Settings or Subscription Management
Select "Cancel Subscription" option
Follow the prompts to confirm cancellation
You will receive a confirmation email once cancellation is processed

Important Notes:

Cancellation must be initiated before your next billing cycle to avoid charges
Once cancelled, you will lose access to premium features at the end of your current billing period
Data export options may be available upon request before cancellation
You can reactivate your subscription at any time by contacting our support team

Termination by Us

We may terminate your MenuMitra Subscription at our discretion without notice in the following circumstances:

Violation of our Terms of Service
Fraudulent or illegal use of our services
Non-payment of subscription fees
Misuse of the MenuMitra Subscription
Conduct harmful to our interests or other users

If we terminate your subscription for reasons other than violation of terms, we will provide reasonable notice and may offer a prorated refund based on the remaining term of your subscription.

Policy Revisions

We may in our discretion change this Cancellation Policy, or any aspect of MenuMitra Subscription, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

YOUR CONTINUED SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.